This reference documents platform-specifc error and warning codes.
The sources for these errors include:
- Player Javascript components, and loading of said components
- Native provider and the exceptions it may throw
- Native features such as Picture-In-Picture
These error codes extend the existing error codes for the JWP web player.
| Code |
Reason |
Displayed Message |
| 101101 |
Failed to load jwplayer.core.js. |
JavaScript file jwplayer.core.js not found. |
| 101102 |
Failed to load jwplayer.js. |
JavaScript file jwplayer.js not found. |
| 101104 |
Failed to load jwpsrv.js. |
JavaScript file jwpsrv.js not found. |
| Code |
Reason |
Displayed Message |
| 104101 |
Failed to load promise.js. |
JavaScript file promise.js not found. |
| Code |
Reason |
Displayed Message |
| 230002 |
The player cannot continue playback because your internet connection is not reachable. |
This video cannot be played because of a problem with your internet connection. |
| Code | Reason | Displayed Message |
|---|
| 281000 | The player cannot continue due to an unknown error.
📘The server may throw code 281000 when the requested resource is restricted by JWP content protection. Content protection methods include:
- Geoblocking
- DRM
- URL signing
| Unknown player error. |
| 281001 | The player was unable to load the requested media. | Failed to load media. |
| 281002 | The requested format cannot be played. | Player does not support this format. |
| 281100 | The video track could not be parsed by the player. | Player failed to parse media file. |
| 281101 | The video track could not be decoded by the player. | Player failed to decode media file. |
| 281200 | The player does not have sufficient permissions to access the media.
📘Media access can be prevented due to various reasons, including the following:
- Content protection, such as DRM, geoblocking, and URL signing
- Content removal
| User does not have access to content. |
| 281300 | You cannot reproduce this media on external devices. | External playback is not allowed for content. |
These errors are returned by the native AVPictureInPictureController delegate error method Apple Developer Documentation.
| Code |
Reason |
Displayed Message |
| 302400 |
An error occurred when trying to load the related content. |
Error loading related content feed. |
| 302601 |
The playlist XML is not a valid playlist XML. |
Related playlist was a malformed XML file. |
| 302602 |
There is no content on the related playlist. |
Related playlist is empty. |
| 302611 |
The playlist JSON is not a valid playlist JSON. |
Related playlist was a malformed JSON file. |
| 302650 |
The configuration does not contain a valid related URL. |
Related content URL is nil. |
