Player errors reference

All errors and warnings relating to the player are returned in a player error object.

{
  "code": 104153,
  "message": "Sorry, the video player failed to load.",
  "sourceError": { Error object | null },
  "type": "setupError"
}

Name	Description
code `number`	Identifier for the error Error code descriptions are listed on this page.
message `string`	Error text displayed displayed to the user This property can be localized.
sourceError `object` \| `null`	Lower level error or event, caught by the player, which resulted in this error
type `string`	Category of error or warning Possible values: • `error` • `playAttemptFailed` • `setupError` • `warning`

An error has the following behaviors:

Stops player functionality
Displays the code and message to the viewer
In log events, displays the code with a link to this document
Returns a type value of error or setupError

An warning has the following behaviors:

In log events, displays the code with a link to this document
May degrade player functionality
Does not display the code and message to the viewer
Returns a type value of playAttemptFailed or warning

Use the sections below to help you troubleshoot and programmatically handle player-related issues.

Setup Errors

These errors prevent the player from setting up successfully; they occur after jwplayer().setup() is called, are dispatched in a "setupError" event and prevent the dispatch of the "ready" event.

Miscellaneous

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
100000	An unknown setup error occurred.	none	Sorry, the video player failed to load.
100001	Setup took longer than 60 seconds to complete.	Setup Timeout Error: Setup took longer than 30 seconds to complete.	Sorry, the video player failed to load.
100011	Missing license key: the key was not found in the setup config or the `jwplayer.key` global.	Error setting up player: Missing license key	Sorry, the video player failed to load.
100012	Invalid license key.	Error setting up player: Invalid license key	Sorry, the video player failed to load.
100013	Expired license key.	Error setting up player: Invalid license key	Sorry, the video player failed to load.
100014	License key is not supported in unlimited edition.	-	Sorry, the video player failed to load.

Loading Javascript Components

Setup failed because the player could not load a necessary javascript component.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
101100	A component of the player failed to load.	Network error	Sorry, the video player failed to load.
101101	Failed to load the `jwplayer.core` component	Network error	Sorry, the video player failed to load.
101102	Failed to load the `jwplayer.core.controls` component	Network error	Sorry, the video player failed to load.
101103	Failed to load the `jwplayer.core.controls.polyfills` component	Network error	Sorry, the video player failed to load.
101104	Failed to load the `jwplayer.core.controls.html5` component	Network error	Sorry, the video player failed to load.
101105	Failed to load the `jwplayer.core.controls.polyfills.html5` component	Network error	Sorry, the video player failed to load.
101120	Failed to load the `polyfills.intersection-observer` component	Network error	Sorry, the video player failed to load.
101130	Failed to load the `jwplayer.amp` component	Network error	Sorry, the video player failed to load.
104100	A playback component of the player (provider) failed to load	Failed to load media	Sorry, the video player failed to load.
104151 ^{< 8.19.0} As per Adobe, Flash Player is no longer supported.	The `provider.flash.js` playback component of the player (Flash provider) failed to load	Failed to load media	Sorry, the video player failed to load.
104152	The `provider.html5.js` playback component of the player (HTML5 provider) failed to load	Failed to load media	Sorry, the video player failed to load.
104153	The `provider.hlsjs.js` playback component of the player (HLS.JS provider) failed to load	Failed to load media	Sorry, the video player failed to load.
104154	The `provider.shaka.js` playback component of the player (Shaka provider) failed to load	Failed to load media	Sorry, the video player failed to load.

Playlist Parsing

Setup failed because the requested playlist could not be parsed.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
102000	Unknown error. This is generally caused by an unknown XHR error or an exception thrown while parsing the content; for more context we recommend checking the source error.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
102001	The XHR request exceeded the timeout argument or the default of 60 seconds.	Error loading playlist: Timeout	Sorry, the video player failed to load.
102002	The browser failed to make the XHR request because it does not support `XMLHttpRequest`.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
102003	An exception was thrown while calling `xhr.open`. The reason varies depending on the browser, but the cause is usually a malformed URL.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
102004	An exception was thrown while calling `xhr.send`. The reason varies depending on the browser.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
102005	An exception was thrown in the XHR `requestFilter`.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
102006	The XHR request failed with a status code outside of the 400 and 500 ranges.	Error loading playlist: <xhr.status> (<xhr.statusText>)	Sorry, the video player failed to load.
102007	The XHR request of a relative or protocol-relative URL failed because the page is hosted over the `file://` protocol. We recommend either hosting your pages on the web, or using absolute paths with defined protocols.	Error loading playlist: <xhr.status> (<xhr.statusText>)	Sorry, the video player failed to load.
102400-102599	The XHR request failed and returned a valid HTTP status error (eg. 102404 is HTTP status code 404).	Error loading playlist: File not found (http status code 404) Error loading playlist: `<xhr.status>` (`<xhr.statusText>`)	Sorry, the video player failed to load.
102601	The DOMParser could not parse the XML; it must be malformed.	Error loading playlist: Invalid XML	Sorry, the video player failed to load.
102602	The XML did not return a response; it must be malformed.	Error loading playlist: Invalid XML	Sorry, the video player failed to load.
102611	The JSON could not be parsed; it must be invalid.	Error loading playlist: Invalid JSON	Sorry, the video player failed to load.
102621	The requested playlist is not a valid RSS or JSON feed.	Error loading playlist: Not a valid RSS/JSON feed	Sorry, the video player failed to load.

Empty Playlist

Setup failed because an invalid playlist was requested.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
102630	Either an empty playlist was requested or none of the items passed our filter for valid files. This includes the browser being unable to play the video, e.g. if the required codecs are not installed.	No playable sources found	This video file cannot be played.
102640	The playlist item could not be loaded because it is undefined or missing a valid source.	No media	This video file cannot be played.
102700	When using the player setPlaylistItemCallback method to skip playlist items, all items in the playlist are skipped because the callback returned rejected Promises for each item.	-	This video cannot be played because of a technical error.

Player Errors

These errors stop playback and display an error message on the player's UI. They occur after the "ready" event is triggered, and are dispatched in an "error" event.

Miscellaneous

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
200001	An exception occurred while completing the player's setup.	none	This video cannot be played because of a technical error.

Loading New Playlist

These errors are dispatched when jwplayer().load(content) is called and the content cannot be loaded or played.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
202000	Unknown error. This is generally caused by an unknown XHR error or an exception thrown while parsing the content; for more context we recommend checking the source error.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
202001	Request exceeded timeout argument or default of 60 seconds.	Error loading playlist: Timeout	Sorry, the video player failed to load.
202002	The browser failed to make the XHR request because it does not support `XMLHttpRequest`.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
202003	An exception was thrown while calling `xhr.open`. The reason varies depending on the browser, but the cause is usually a malformed URL.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
202004	An exception was thrown while calling `xhr.send`. The reason varies depending on the browser.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
202005	An exception was thrown in the XHR `requestFilter`.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
202006	The XHR request failed with a status code outside of the 400 and 500 ranges.	Error loading playlist: Error loading file	Sorry, the video player failed to load.
202007	The XHR request of a relative or protocol-relative URL failed because the page is hosted over the `file://` protocol. We recommend either hosting your pages on the web, or using absolute paths with defined protocols.	Error loading playlist: <xhr.status> (<xhr.statusText>)	Sorry, the video player failed to load.
202400-202599	The XHR request failed and returned a valid HTTP status error (eg. 202404 is HTTP status code 404).	Error loading playlist: File not found (http status code 404) Error loading playlist: `<xhr.status>` (`<xhr.statusText>`)	Sorry, the video player failed to load.
202601	The DOMParser could not parse the XML; it must be malformed.	Error loading playlist: Invalid XML	Sorry, the video player failed to load.
202602	The XML did not return a response; it must be malformed.	Error loading playlist: Invalid XML	Sorry, the video player failed to load.
202611	The JSON could not be parsed; it must be invalid.	Error loading playlist: Invalid JSON	Sorry, the video player failed to load.
202621	The requested playlist is not a valid RSS or JSON feed.	Error loading playlist: Not a valid RSS/JSON feed	Sorry, the video player failed to load.
202630	Either an empty playlist was requested or none of the items passed our filter for valid files.	Playlist error: No playable sources found	Sorry, the video player failed to load.

Playlist Item

These errors occur when the player attempts to switch playlist items, either via normal playlist progression (an item ends and the following one loads) or when calling jwplayer().next().

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
203000	An error occurred when switching playlist items.	N/A	This video file cannot be played.
203100	A playback component of the player (the provider), required to play the requested item, failed to load between playlist items.	Playlist error: Failed to load media	This video file cannot be played.
203640	The playlist item could not be loaded because it is undefined or missing a valid source.	Playlist error: No media	This video file cannot be played.

Loading Javascript Components

These errors occur when jwplayer().load(content) is called but the provider required to reproduce the media failed to load.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
204100	A playback component of the player (the provider) failed to load.	Could not play video: Failed to load media	This video file cannot be played.
204151 ^{< 8.19.0} As per Adobe, Flash Player is no longer supported.	The `provider.flash.js` playback component of the player (Flash provider) failed to load.	Could not play video: Failed to load media	This video file cannot be played.
204152	The `provider.html5.js` playback component of the player (HTML5 provider) failed to load.	Could not play video: Failed to load media	This video file cannot be played.
204153	The `provider.hlsjs.js` playback component of the player (HLS.JS provider) failed to load.	Could not play video: Failed to load media	This video file cannot be played.
204154	The `provider.shaka.js` playback component of the player (Shaka provider) failed to load.	Could not play video: Failed to load media	This video file cannot be played.

Media Playback Flash

An error occurred while reproducing content with our Flash Provider.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
210000 ^< 8.19.0 As per Adobe, Flash Player is no longer supported.	An unknown error occurred in the Flash player.	`<event.message>`	This video file cannot be played.
210001 ^{< 8.19.0} As per Adobe, Flash Player is no longer supported.	The Flash player could not setup properly using the given player config. This error is generally browser specific.	Failed to setup flash	The video cannot be played in this browser.
210002 ^{< 8.19.0} As per Adobe, Flash Player is no longer supported.	The Flash plugin was blocked from loading by the browser; the viewer must unblock the plugin to allow playback. This error is most likely to occur on IE11 for Windows 7, or when using a legacy media type that can only be played with Flash (e.g. FLV files).	Flash plugin failed to load	The video cannot be played in this browser.
214000 ^{< 8.19.0} As per Adobe, Flash Player is no longer supported.	A media playback error occurred in the flash player.	`<event.message>`	This video file cannot be played.

Media Playback HTML5

An error occurred while reproducing content with our HTML5 Provider.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
220001	Occurs when a live stream has stalled for more than 30 seconds. The timeout can be configured at setup using `config.liveTimeout`.	The live stream is either down or has ended	The live stream is either down or has ended.
221000	An unknown network error occurred. Equivalent to the HTML5 `MEDIA_ERR_NETWORK` mediaError.	Error loading media: Unknown network error	This video cannot be played because of a problem with your internet connection.
224000	An unknown media error occurred.	Error loading media: Unknown	This video cannot be played because of a technical error.
224001	Failed to fetch the associated resource. Equivalent to the HTML5 `MEDIA_ERR_ABORTED` mediaError.	Error loading media: Unknown operation aborted	This video file cannot be played.
224002	Failed to decode the associated resource. Equivalent to the HTML5 `MEDIA_ERR_DECODE` mediaError.	Error loading media: Unknown decode error	This video file cannot be played.
224003	Failed to play the associated resource because it is not supported by this browser. Equivalent to the HTML5 `MEDIA_ERR_SRC_NOT_SUPPORTED` mediaError.	Error loading media: File could not be played	This video file cannot be played.
224005	The video tag `src` was set to empty (`""`) and loaded by an external JavaScript library.	-	This video file cannot be played.
225006	The License required to decrypt a Fairplay stream could not be loaded. The XHR request failed with a status code outside of the 400 and 500 ranges.	Error loading media: The license request failed	There was a problem providing access to protected content.
225400-225599	The Server Certificate required to decrypt a Fairplay stream could not be loaded. The last 3 digits of the error code indicate the HTTP status code (eg. 225404 is HTTP status code 404).	Error loading media: Failed to retrieve the server certificate	There was a problem providing access to protected content.
225650	An error occurred when attempting to decrypt the Fairplay stream with the session key. Equivalent to Safari's "webkitkeyerror" event.	Error loading media: Decryption key error was encountered	There was a problem providing access to protected content.
226400-226599	The License required to decrypt a Fairplay stream could not be loaded. The last 3 digits of the error code indicate the HTTP status code (eg. 226404 is HTTP status code 404).	Error loading media: The license request failed	There was a problem providing access to protected content.

Media Playback HLS.JS

An error occurred while reproducing content with our HLS.JS Provider.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
230000	An unknown error occurred handling HLS media.	-	This video file cannot be played.
230001	Occurs when a live stream has stalled for more than 30 seconds. The timeout can be configured at setup using `config.liveTimeout`.	The live stream is either down or has ended	The live stream is either down or has ended.
230002	Playback stalled after going offline, resulting in an unrecoverable error.	Network Error: No Internet Connection	This video cannot be played because of a problem with your internet connection.
232000	Unknown manifest loading error.	Cannot load M3U8: `<data.reason>` Cannot load M3U8: `<data.details>` * Cannot load M3U8: Unknown Network Error	This video cannot be played because of a technical error.
232001	An HLS manifest request timed out.	-	This video file cannot be played.
232002	A manifest request failed as a result of having been offline.	Network Error: Internet Connection Lost	This video cannot be played because of a problem with your internet connection.
232006	A manifest request returned with an HTTP status indicating failure. The code was outside of the 400 and 500 ranges.	Cannot load M3U8:	This video cannot be played because of a technical error.
232011	A manifest request was made without proper crossdomain credentials.	Cannot load M3U8: Crossdomain access denied	This video cannot be played because of a technical error.
232012	A manifest request was made to an HTTP resource from HTTPS.	Cannot load M3U8: Unable to fetch HTTP resource over HTTPS	This video cannot be played because of a technical error.
232400-232599	A manifest request returned with an HTTP status indicating failure.	Cannot load M3U8: `<statusCode>` `<responseText>` Cannot load M3U8: You do not have permission to access this content * Cannot load M3U8: 404 Not Found	This video cannot be played because of a technical error.
232600	The parent HLS manifest could not be parsed.	-	This video file cannot be played.
232631	The HLS rendition manifest did not contain playable media.	-	This video file cannot be played.
232632	The HLS manifest did not contain levels with compatible codecs.	-	The video cannot be played in this browser.
233000	An unknown media loading error occurred.	Media Error: `<data.reason>` Media Error: `<data.details>` * Media Error: Unknown Network Error	This video cannot be played because of a technical error.
233001	An HLS media request timed out.	-	This video file cannot be played.
233006	A media request returned with an HTTP status indicating failure. The code was outside of the 400 and 500 ranges.	Media Error: `<statusCode>` `<responseText>`	This video cannot be played because of a technical error.
233011	A media request was made without proper crossdomain credentials.	Media Error: Crossdomain access denied	This video cannot be played because of a technical error.
233012	A media request was made to an HTTP resource from HTTPS.	Media Error: Unable to fetch HTTP resource over HTTPS	This video cannot be played because of a technical error.
233400-233599	A media request returned with an HTTP status indicating failure (eg. 233404 is HTTP status code 404).	Media Error: `<statusCode>` `<responseText>` Media Error: You do not have permission to access this content * Media Error: 404 Not Found	This video cannot be played because of a technical error.
233600	A media fragment could not be parsed.	-	This video file cannot be played.
233650	An AES encoded fragment could not be decrypted.	-	This video file cannot be played.
234001	HLS playback has stalled because not enough media is buffered.	-	This video file cannot be played.
234002	An error occurred appending HLS media to the buffer.	-	This video file cannot be played.
235001	An HLS AES key request timed out.	-	This video file cannot be played.
239000	An internal error occurred handling an event callback during HLS playback.	-	This video file cannot be played.

Media Playback Shaka

An error occurred while reproducing content with our Shaka Provider.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
240000	A miscellaneous and uncategorized DASH related error occurred.	Error loading media: File could not be played	This video file cannot be played.
241000	Unknown network error.	Error loading media: File could not be played	This video cannot be played because of a technical error.
241001	A DASH-related network request timed out.	Error loading media: File could not be played	This video file cannot be played.
241004	A DASH-related network request could not be made because the url is malformed.	Error loading media: File could not be played	This video file cannot be played.
241005	An error was thrown inside a DASH-related network filter.	Error loading media: File could not be played	This video file cannot be played.
241006	A network request returned with an HTTP status indicating failure; the code was outside of the 400 and 500 ranges.	Error loading media: Unknown Network Error	This video cannot be played because of a technical error.
241011	A network request was made without proper crossdomain credentials.	Error loading media: Crossdomain access denied	This video cannot be played because of a technical error.
241012	A network request was made to an HTTP resource from HTTPS.	Error loading media: Unable to fetch HTTP resource over HTTPS	This video cannot be played because of a technical error.
241400-241599	A network request returned with an HTTP status indicating failure (eg. 241404 is HTTP status code 404).	Error loading media: `<statusCode>` `<responseText>` Error loading media: You do not have permission to access this content * Error loading media: 404 Not Found	This video cannot be played because of a technical error.
242600	A miscellaneous DASH-related manifest parsing error occurred.	Error loading media: File could not be played	This video file cannot be played.
242601	An invalid XML DASH-related manifest parsing error occurred.	Error loading media: File could not be played	This video file cannot be played.
242632	The DASH manifest does not contain any content supported by the current browser.	Error loading media: File could not be played	The video cannot be played in this browser.
242635	Key system restrictions prevented playback of a DASH manifest.	Error loading media: File could not be played	This video file cannot be played.
244000	A miscellaneous DASH-related media error occurred.	Error loading media: File could not be played	This video file cannot be played.
244001-244003	The video element reported an error during DASH playback.	Error loading media: File could not be played	This video file cannot be played.
244604	The MP4 SIDX parser found the wrong box type. JW Player attempts to switch levels when this occurs but triggers this error when there are no other levels to select.	Error loading media: File could not be played	This video file cannot be played.
246000	The manifest indicated protected content, but the manifest parser was unable to determine what key systems should be used.	Error loading media: File could not be played	This video file cannot be played.
246001 ^8.22.2+	None of the requested key system configurations are available. This may happen under the following conditions: • The key system is not supported. The key system does not support the features requested (e.g. persistent state). • A user prompt was shown and the user is denied access. The key system is not available from unsecure contexts. (i.e. requires HTTPS)	Error loading media: File could not be played	This video file cannot be played.
246002 ^8.22.20+	The browser found one of the requested key systems, but it failed to create an instance of the CDM for some unknown reason. `error.data[0]` is an error message string from the browser.	Error loading media: File could not be played	This video file cannot be played.
246003 ^8.22.2+	The browser found one of the requested key systems and created an instance of the CDM, but it failed to attach the CDM to the video for some unknown reason. `error.data[0]` is an error message string from the browser.	Error loading media: File could not be played	This video file cannot be played.
246004 ^8.22.2+	The CDM rejected the server certificate supplied by the application. The certificate may be malformed or in an unsupported format.	Error loading media: File could not be played	This video file cannot be played.
246005 ^8.22.2+	The CDM refused to create a session for some unknown reason.	Error loading media: File could not be played	This video file cannot be played.
246006 ^8.22.2+	The CDM was unable to generate a license request for the init data it was given. The init data may be malformed or in an unsupported format.	Error loading media: File could not be played	This video file cannot be played.
246007 ^8.22.2+	The license request failed. This could be a timeout, a network failure, or a rejection by the server.	Error loading media: File could not be played	This video file cannot be played.
246008 ^8.22.2+	The license response was rejected by the CDM. The server's response may be invalid or malformed for this CDM.	Error loading media: File could not be played	This video file cannot be played.
246010 ^8.22.2+	The manifest does not specify any DRM info, but the content is encrypted. Either the manifest or the manifest parser are broken.	Error loading media: File could not be played	This video file cannot be played.
246012 ^8.22.2+	No license server was given for the key system signaled by the manifest. A license server URI is required for every key system.	Error loading media: File could not be played	This video file cannot be played.
246013 ^8.22.2+	A required offline session was removed. The content is not playable.	Error loading media: File could not be played	This video file cannot be played.
246014 ^8.22.2+	The license has expired. This is triggered when all keys in the key status map have a status of 'expired.'	Error loading media: File could not be played	This video file cannot be played.
246015 ^8.22.2+	A server certificate wasn't given when it is required. FairPlay requires setting an explicit server certificate in the configuration.	Error loading media: File could not be played	This video file cannot be played.
246016 ^8.22.2+	An error was thrown while executing the init data transformation.	Error loading media: File could not be played	This video file cannot be played.
246017 ^8.22.2+	The server certificate request failed.	Error loading media: File could not be played	This video file cannot be played.
249000	A miscellaneous DASH-related player error occurred.	Error loading media: File could not be played	This video file cannot be played.
340000	A recoverable DASH-related error has been thrown.	Error loading media: File could not be played	This video file cannot be played.

playAttemptFailed Warnings

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
303200	The play attempt failed for unknown reasons.	-	-
303210	The play attempt was interrupted for unknown reasons.	-	-
303212	The play attempt was interrupted by a new load request.	-	-
303213	The play attempt was interrupted by a call to pause().	-	-
303220	The play attempt failed because the user didn't interact with the document first, or disabled auto-play completely.	-	-
303230	The play attempt failed because no supported source was found.	-	-

Warnings

When a warning occurs, video player functionality is not interrupted, but may be degraded.

Loading Javascript Components

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
301121	The polyfills.webvtt.js file failed to load. VTT captions cannot be displayed.	Captions renderer failed to load	-
301129	The related.js file failed to load.	-	-
301130	The jwplayer.controls.js failed to load. Controls will not be displayed.	Controls failed to load	-
301131	The vttparser.js file failed to load. VTT captions cannot be displayed.	Captions failed to load	-
301132	The jwplayer.vr.js file failed to load. 360 VR video may still play, but cannot be rendered in 360 mode.	-	-
301133	The jwplayer.controls.tizen.js file failed to load. Tizen controls and styling will not be displayed.	-	-
301161	The provider.cast.js file failed to load. Chromecast cannot be enabled.	Casting failed to load	-
301162	The provider.airplay.js file failed to load. Airplay cannot be enabled.	Casting failed to load	-
305000	An unknown plugin file failed to load.	-	-
305001	The jwpsrv.js file failed to load.	-	-
305002	The googima.js file failed to load.	-	-
305003	The vast.js file failed to load.	-	-
305004	The freewheel.js file failed to load.	-	-
305005	The dai.js file failed to load.	-	-
305006	The gapro.js file failed to load.	-	-
305007	The bidding.js file failed to load.	-	-
305100	An unknown plugin file loaded, but was not registered.	-	-
305101	The jwpsrv.js file loaded, but was not registered.	-	-
305102	The googima.js file loaded, but was not registered.	-	-
305103	The vast.js file loaded, but was not registered.	-	-
305104	The freewheel.js file loaded, but was not registered.	-	-
305105	The dai.js file loaded, but was not registered.	-	-
305106	The gapro.js file loaded, but was not registered.	-	-
305107	The bidding.js file loaded, but was not registered.	-	-

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
302001	Request exceeded timeout argument or default of 60 seconds.	-	-
302002	The browser failed to make the request because `XMLHttpRequest` is not supported.	-	-
302003	An exception was thrown calling `xhr.open`. This is usually due to a malformed URL.	-	-
302004	An exception was thrown calling `xhr.send`.	-	-
302400-302599	An HTTP status error occurred.	-	-
302601	Playlist was a malformed XML file.	-	-
302602	Playlist XML was empty.	-	-
302611	Playlist was a malformed JSON file.	-	-

Captions

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
306001	Request exceeded timeout argument or default of 60 seconds.	Captions failed to load	-
306002	The browser failed to make the request because `XMLHttpRequest` is not supported.	Captions failed to load	-
306003	An exception was thrown calling `xhr.open`. This is usually due to a malformed URL.	Captions failed to load	-
306004	An exception was thrown calling `xhr.send`.	Captions failed to load	-
306400-306599	An HTTP status error occurred.	Captions failed to load	-
306005	DFXP captions could not be parsed due to an invalid DFXP file.	Captions failed to load	-
306006	XML could not be parsed from the DFXP file.	Captions failed to load	-
306007	The DFXP file did not contain XML.	Captions failed to load	-
306008	VTT captions could not be parsed due to an invalid VTT file.	Captions failed to load	-
306009	An unknown captions parsing error occurred.	Captions failed to load	-

VR

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
307000	Unknown VR plugin error.	-	-
307001	The browser does not support WebGL, which is required to render 360 video. Video will be rendered without 3D transformation.	360° video playback is not supported in this browser.	-
307012	VR cannot be rendered from a cross-origin resource. If using a resource hosted by JW Player make sure to use an adaptive m3u8 or mpd files. An mp4 file redirect should not be used as a VR source. This type of redirect will cause this error.	-	-

Localization

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
308000	An unknown error occurred while trying to load one of the translation JSON files.	-	-
308001	Request exceeded timeout argument or default of 60 seconds.	-	-
308400-308599	An attempt to load a translation JSON file resulted in an HHTP status error	-	-
308611	A translation JSON file could not be parsed.	-	-
308640	An attempt to load a translation JSON file resulted in an empty response.	-	-

Media Playback HLS.JS warnings

A warning occurred while reproducing content with our HLS.JS Provider.

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
330000	An unknown error occurred handling HLS media.	-	-
332403	A manifest request returned with a 403 HTTP status code.	-	-
333000	An unknown media loading error occurred.	-	-
333001	An HLS media request timed out.	-	-
333006	A media request returned with an HTTP status indicating failure. The code was outside of the 400 and 500 ranges.	-	-
333400-333599	A media request returned with an HTTP status indicating failure (eg. 333404 is HTTP status code 404).	-	-
333600	A media fragment could not be parsed.	-	-
334001	HLS playback has stalled because not enough media is buffered.	-	-
334002	An error occurred appending HLS media to the buffer.	-	-
339000	An internal error occurred handling an event callback during HLS playback.	-	-

Casting

Code	Reason	Deprecated Error Message ^{< 8.4.0}	Displayed Message
350000	A cast server error has occurred.	-	-

Setup Errors

Miscellaneous

Loading Javascript Components

Playlist Parsing

Empty Playlist

Player Errors

Miscellaneous

Loading New Playlist

Playlist Item

Loading Javascript Components

Media Playback Flash

Media Playback HTML5

Media Playback HLS.JS

Media Playback Shaka

playAttemptFailed Warnings

Warnings

Loading Javascript Components

Related

Captions

VR

Localization

Media Playback HLS.JS warnings

Casting