Player errors reference

Identify player errors.

All errors and warnings relating to the player are returned in a player error object.

{
  "code": 104153,
  "message": "Sorry, the video player failed to load.",
  "sourceError": { Error object | null },
  "type": "setupError"
}
NameDescription
code numberIdentifier for the error

Error code descriptions are listed on this page.
message stringError text displayed displayed to the user

This property can be localized.
sourceError object | nullLower level error or event, caught by the player, which resulted in this error
type stringCategory of error or warning

Possible values:
   • error
   • playAttemptFailed
   • setupError
   • warning

An error has the following behaviors:

  • Stops player functionality
  • Displays the code and message to the viewer
  • In log events, displays the code with a link to this document
  • Returns a type value of error or setupError

An warning has the following behaviors:

  • In log events, displays the code with a link to this document
  • May degrade player functionality
  • Does not display the code and message to the viewer
  • Returns a type value of playAttemptFailed or warning

Use the sections below to help you troubleshoot and programmatically handle player-related issues.



Setup Errors

These errors prevent the player from setting up successfully; they occur after jwplayer().setup() is called, are dispatched in a "setupError" event and prevent the dispatch of the "ready" event.

Miscellaneous

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
100000An unknown setup error occurred.noneSorry, the video player failed to load.
100001Setup took longer than 60 seconds to complete.Setup Timeout Error: Setup took longer than 30 seconds to complete.Sorry, the video player failed to load.
100011Missing license key: the key was not found in the setup config or the jwplayer.key global.Error setting up player: Missing license keySorry, the video player failed to load.
100012Invalid license key.Error setting up player: Invalid license keySorry, the video player failed to load.
100013Expired license key.Error setting up player: Invalid license keySorry, the video player failed to load.
100014License key is not supported in unlimited edition.-Sorry, the video player failed to load.

Loading Javascript Components

Setup failed because the player could not load a necessary javascript component.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
101100A component of the player failed to load.Network errorSorry, the video player failed to load.
101101Failed to load the jwplayer.core componentNetwork errorSorry, the video player failed to load.
101102Failed to load the jwplayer.core.controls componentNetwork errorSorry, the video player failed to load.
101103Failed to load the jwplayer.core.controls.polyfills componentNetwork errorSorry, the video player failed to load.
101104Failed to load the jwplayer.core.controls.html5 componentNetwork errorSorry, the video player failed to load.
101105Failed to load the jwplayer.core.controls.polyfills.html5 componentNetwork errorSorry, the video player failed to load.
101120Failed to load the polyfills.intersection-observer componentNetwork errorSorry, the video player failed to load.
101130Failed to load the jwplayer.amp componentNetwork errorSorry, the video player failed to load.
104100A playback component of the player (provider) failed to loadFailed to load mediaSorry, the video player failed to load.
104151 < 8.19.0

As per Adobe, Flash Player is no longer supported.
The provider.flash.js playback component of the player (Flash provider) failed to loadFailed to load mediaSorry, the video player failed to load.
104152The provider.html5.js playback component of the player (HTML5 provider) failed to loadFailed to load mediaSorry, the video player failed to load.
104153The provider.hlsjs.js playback component of the player (HLS.JS provider) failed to loadFailed to load mediaSorry, the video player failed to load.
104154The provider.shaka.js playback component of the player (Shaka provider) failed to loadFailed to load mediaSorry, the video player failed to load.

Playlist Parsing

Setup failed because the requested playlist could not be parsed.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
102000Unknown error. This is generally caused by an unknown XHR error or an exception thrown while parsing the content; for more context we recommend checking the source error.Error loading playlist: Error loading fileSorry, the video player failed to load.
102001The XHR request exceeded the timeout argument or the default of 60 seconds.Error loading playlist: TimeoutSorry, the video player failed to load.
102002The browser failed to make the XHR request because it does not support XMLHttpRequest.Error loading playlist: Error loading fileSorry, the video player failed to load.
102003An exception was thrown while calling xhr.open. The reason varies depending on the browser, but the cause is usually a malformed URL.Error loading playlist: Error loading fileSorry, the video player failed to load.
102004An exception was thrown while calling xhr.send. The reason varies depending on the browser.Error loading playlist: Error loading fileSorry, the video player failed to load.
102005An exception was thrown in the XHR requestFilter.Error loading playlist: Error loading fileSorry, the video player failed to load.
102006The XHR request failed with a status code outside of the 400 and 500 ranges.Error loading playlist: <xhr.status> (<xhr.statusText>)Sorry, the video player failed to load.
102007The XHR request of a relative or protocol-relative URL failed because the page is hosted over the file:// protocol. We recommend either hosting your pages on the web, or using absolute paths with defined protocols.Error loading playlist: <xhr.status> (<xhr.statusText>)Sorry, the video player failed to load.
102400-102599The XHR request failed and returned a valid HTTP status error (eg. 102404 is HTTP status code 404). Error loading playlist: File not found (http status code 404)
Error loading playlist: <xhr.status> (<xhr.statusText>)
Sorry, the video player failed to load.
102601The DOMParser could not parse the XML; it must be malformed.Error loading playlist: Invalid XMLSorry, the video player failed to load.
102602The XML did not return a response; it must be malformed.Error loading playlist: Invalid XMLSorry, the video player failed to load.
102611The JSON could not be parsed; it must be invalid.Error loading playlist: Invalid JSONSorry, the video player failed to load.
102621The requested playlist is not a valid RSS or JSON feed.Error loading playlist: Not a valid RSS/JSON feedSorry, the video player failed to load.

Empty Playlist

Setup failed because an invalid playlist was requested.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
102630Either an empty playlist was requested or none of the items passed our filter for valid files.No playable sources foundThis video file cannot be played.
102640The playlist item could not be loaded because it is undefined or missing a valid source.No mediaThis video file cannot be played.
102700When using the player setPlaylistItemCallback method to skip playlist items, all items in the playlist are skipped because the callback returned rejected Promises for each item.-This video cannot be played because of a technical error.


Player Errors

These errors stop playback and display an error message on the player's UI. They occur after the "ready" event is triggered, and are dispatched in an "error" event.

Miscellaneous

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
200001An exception occurred while completing the player's setup.noneThis video cannot be played because of a technical error.

Loading New Playlist

These errors are dispatched when jwplayer().load(content) is called and the content cannot be loaded or played.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
202000Unknown error. This is generally caused by an unknown XHR error or an exception thrown while parsing the content; for more context we recommend checking the source error.Error loading playlist: Error loading fileSorry, the video player failed to load.
202001Request exceeded timeout argument or default of 60 seconds.Error loading playlist: TimeoutSorry, the video player failed to load.
202002The browser failed to make the XHR request because it does not support XMLHttpRequest.Error loading playlist: Error loading fileSorry, the video player failed to load.
202003An exception was thrown while calling xhr.open. The reason varies depending on the browser, but the cause is usually a malformed URL.Error loading playlist: Error loading fileSorry, the video player failed to load.
202004An exception was thrown while calling xhr.send. The reason varies depending on the browser.Error loading playlist: Error loading fileSorry, the video player failed to load.
202005An exception was thrown in the XHR requestFilter.Error loading playlist: Error loading fileSorry, the video player failed to load.
202006The XHR request failed with a status code outside of the 400 and 500 ranges.Error loading playlist: Error loading fileSorry, the video player failed to load.
202007The XHR request of a relative or protocol-relative URL failed because the page is hosted over the file:// protocol. We recommend either hosting your pages on the web, or using absolute paths with defined protocols.Error loading playlist: <xhr.status> (<xhr.statusText>)Sorry, the video player failed to load.
202400-202599The XHR request failed and returned a valid HTTP status error (eg. 202404 is HTTP status code 404). Error loading playlist: File not found (http status code 404)
Error loading playlist: <xhr.status> (<xhr.statusText>)
Sorry, the video player failed to load.
202601The DOMParser could not parse the XML; it must be malformed.Error loading playlist: Invalid XMLSorry, the video player failed to load.
202602The XML did not return a response; it must be malformed.Error loading playlist: Invalid XMLSorry, the video player failed to load.
202611The JSON could not be parsed; it must be invalid.Error loading playlist: Invalid JSONSorry, the video player failed to load.
202621The requested playlist is not a valid RSS or JSON feed.Error loading playlist: Not a valid RSS/JSON feedSorry, the video player failed to load.
202630Either an empty playlist was requested or none of the items passed our filter for valid files.Playlist error: No playable sources foundSorry, the video player failed to load.

Playlist Item

These errors occur when the player attempts to switch playlist items, either via normal playlist progression (an item ends and the following one loads) or when calling jwplayer().next().

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
203000An error occurred when switching playlist items.N/AThis video file cannot be played.
203100A playback component of the player (the provider), required to play the requested item, failed to load between playlist items.Playlist error: Failed to load mediaThis video file cannot be played.
203640The playlist item could not be loaded because it is undefined or missing a valid source.Playlist error: No mediaThis video file cannot be played.

Loading Javascript Components

These errors occur when jwplayer().load(content) is called but the provider required to reproduce the media failed to load.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
204100A playback component of the player (the provider) failed to load.Could not play video: Failed to load mediaThis video file cannot be played.
204151 < 8.19.0

As per Adobe, Flash Player is no longer supported.
The provider.flash.js playback component of the player (Flash provider) failed to load.Could not play video: Failed to load mediaThis video file cannot be played.
204152The provider.html5.js playback component of the player (HTML5 provider) failed to load.Could not play video: Failed to load mediaThis video file cannot be played.
204153The provider.hlsjs.js playback component of the player (HLS.JS provider) failed to load.Could not play video: Failed to load mediaThis video file cannot be played.
204154The provider.shaka.js playback component of the player (Shaka provider) failed to load.Could not play video: Failed to load mediaThis video file cannot be played.

Media Playback Flash

An error occurred while reproducing content with our Flash Provider.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
210000 < 8.19.0

As per Adobe, Flash Player is no longer supported.
An unknown error occurred in the Flash player.<event.message>This video file cannot be played.
210001 < 8.19.0

As per Adobe, Flash Player is no longer supported.
The Flash player could not setup properly using the given player config. This error is generally browser specific.Failed to setup flashThe video cannot be played in this browser.
210002 < 8.19.0

As per Adobe, Flash Player is no longer supported.
The Flash plugin was blocked from loading by the browser; the viewer must unblock the plugin to allow playback. This error is most likely to occur on IE11 for Windows 7, or when using a legacy media type that can only be played with Flash (e.g. FLV files).Flash plugin failed to loadThe video cannot be played in this browser.
214000 < 8.19.0

As per Adobe, Flash Player is no longer supported.
A media playback error occurred in the flash player.<event.message>This video file cannot be played.

Media Playback HTML5

An error occurred while reproducing content with our HTML5 Provider.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
220001Occurs when a live stream has stalled for more than 30 seconds. The timeout can be configured at setup using config.liveTimeout.The live stream is either down or has endedThe live stream is either down or has ended.
221000An unknown network error occurred. Equivalent to the HTML5 MEDIA_ERR_NETWORK mediaError.Error loading media: Unknown network errorThis video cannot be played because of a problem with your internet connection.
224000An unknown media error occurred.Error loading media: UnknownThis video cannot be played because of a technical error.
224001Failed to fetch the associated resource. Equivalent to the HTML5 MEDIA_ERR_ABORTED mediaError.Error loading media: Unknown operation abortedThis video file cannot be played.
224002Failed to decode the associated resource. Equivalent to the HTML5 MEDIA_ERR_DECODE mediaError.Error loading media: Unknown decode errorThis video file cannot be played.
224003Failed to play the associated resource because it is not supported by this browser. Equivalent to the HTML5 MEDIA_ERR_SRC_NOT_SUPPORTED mediaError.Error loading media: File could not be playedThis video file cannot be played.
224005The video tag src was set to empty ("") and loaded by an external JavaScript library.-This video file cannot be played.
225006The License required to decrypt a Fairplay stream could not be loaded. The XHR request failed with a status code outside of the 400 and 500 ranges.Error loading media: The license request failedThere was a problem providing access to protected content.
225400-225599The Server Certificate required to decrypt a Fairplay stream could not be loaded. The last 3 digits of the error code indicate the HTTP status code (eg. 225404 is HTTP status code 404).Error loading media: Failed to retrieve the server certificateThere was a problem providing access to protected content.
225650An error occurred when attempting to decrypt the Fairplay stream with the session key. Equivalent to Safari's "webkitkeyerror" event.Error loading media: Decryption key error was encounteredThere was a problem providing access to protected content.
226400-226599The License required to decrypt a Fairplay stream could not be loaded. The last 3 digits of the error code indicate the HTTP status code (eg. 226404 is HTTP status code 404).Error loading media: The license request failedThere was a problem providing access to protected content.

Media Playback HLS.JS

An error occurred while reproducing content with our HLS.JS Provider.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
230000An unknown error occurred handling HLS media.-This video file cannot be played.
230001Occurs when a live stream has stalled for more than 30 seconds. The timeout can be configured at setup using config.liveTimeout.The live stream is either down or has endedThe live stream is either down or has ended.
230002Playback stalled after going offline, resulting in an unrecoverable error.Network Error: No Internet ConnectionThis video cannot be played because of a problem with your internet connection.
232000Unknown manifest loading error. Cannot load M3U8: <data.reason>
Cannot load M3U8: <data.details>
* Cannot load M3U8: Unknown Network Error
This video cannot be played because of a technical error.
232001An HLS manifest request timed out.-This video file cannot be played.
232002A manifest request failed as a result of having been offline.Network Error: Internet Connection LostThis video cannot be played because of a problem with your internet connection.
232006A manifest request returned with an HTTP status indicating failure. The code was outside of the 400 and 500 ranges.Cannot load M3U8: This video cannot be played because of a technical error.
232011A manifest request was made without proper crossdomain credentials.Cannot load M3U8: Crossdomain access deniedThis video cannot be played because of a technical error.
232012A manifest request was made to an HTTP resource from HTTPS.Cannot load M3U8: Unable to fetch HTTP resource over HTTPSThis video cannot be played because of a technical error.
232400-232599A manifest request returned with an HTTP status indicating failure. Cannot load M3U8: <statusCode> <responseText>
Cannot load M3U8: You do not have permission to access this content
* Cannot load M3U8: 404 Not Found
This video cannot be played because of a technical error.
232600The parent HLS manifest could not be parsed.-This video file cannot be played.
232631The HLS rendition manifest did not contain playable media.-This video file cannot be played.
232632The HLS manifest did not contain levels with compatible codecs.-The video cannot be played in this browser.
233000An unknown media loading error occurred. Media Error: <data.reason>
Media Error: <data.details>
* Media Error: Unknown Network Error
This video cannot be played because of a technical error.
233001An HLS media request timed out.-This video file cannot be played.
233006A media request returned with an HTTP status indicating failure. The code was outside of the 400 and 500 ranges.Media Error: <statusCode> <responseText>This video cannot be played because of a technical error.
233011A media request was made without proper crossdomain credentials.Media Error: Crossdomain access deniedThis video cannot be played because of a technical error.
233012A media request was made to an HTTP resource from HTTPS.Media Error: Unable to fetch HTTP resource over HTTPSThis video cannot be played because of a technical error.
233400-233599A media request returned with an HTTP status indicating failure (eg. 233404 is HTTP status code 404). Media Error: <statusCode> <responseText>
Media Error: You do not have permission to access this content
* Media Error: 404 Not Found
This video cannot be played because of a technical error.
233600A media fragment could not be parsed.-This video file cannot be played.
233650An AES encoded fragment could not be decrypted.-This video file cannot be played.
234001HLS playback has stalled because not enough media is buffered.-This video file cannot be played.
234002An error occurred appending HLS media to the buffer.-This video file cannot be played.
235001An HLS AES key request timed out.-This video file cannot be played.
239000An internal error occurred handling an event callback during HLS playback.-This video file cannot be played.

Media Playback Shaka

An error occurred while reproducing content with our Shaka Provider.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
240000A miscellaneous and uncategorized DASH related error occurred.Error loading media: File could not be playedThis video file cannot be played.
241000Unknown network error.Error loading media: File could not be playedThis video cannot be played because of a technical error.
241001A DASH-related network request timed out.Error loading media: File could not be playedThis video file cannot be played.
241004A DASH-related network request could not be made because the url is malformed.Error loading media: File could not be playedThis video file cannot be played.
241005An error was thrown inside a DASH-related network filter.Error loading media: File could not be playedThis video file cannot be played.
241006A network request returned with an HTTP status indicating failure; the code was outside of the 400 and 500 ranges.Error loading media: Unknown Network ErrorThis video cannot be played because of a technical error.
241011A network request was made without proper crossdomain credentials.Error loading media: Crossdomain access deniedThis video cannot be played because of a technical error.
241012A network request was made to an HTTP resource from HTTPS.Error loading media: Unable to fetch HTTP resource over HTTPSThis video cannot be played because of a technical error.
241400-241599A network request returned with an HTTP status indicating failure (eg. 241404 is HTTP status code 404). Error loading media: <statusCode> <responseText>
Error loading media: You do not have permission to access this content
* Error loading media: 404 Not Found
This video cannot be played because of a technical error.
242600A miscellaneous DASH-related manifest parsing error occurred.Error loading media: File could not be playedThis video file cannot be played.
242601An invalid XML DASH-related manifest parsing error occurred.Error loading media: File could not be playedThis video file cannot be played.
242632The DASH manifest does not contain any content supported by the current browser.Error loading media: File could not be playedThe video cannot be played in this browser.
242635Key system restrictions prevented playback of a DASH manifest.Error loading media: File could not be playedThis video file cannot be played.
244000A miscellaneous DASH-related media error occurred.Error loading media: File could not be playedThis video file cannot be played.
244001-244003The video element reported an error during DASH playback.Error loading media: File could not be playedThis video file cannot be played.
244604The MP4 SIDX parser found the wrong box type.

JW Player attempts to switch levels when this occurs but triggers this error when there are no other levels to select.
Error loading media: File could not be playedThis video file cannot be played.
246000The manifest indicated protected content, but the manifest parser was unable to determine what key systems should be used.Error loading media: File could not be playedThis video file cannot be played.
246001 8.22.2+None of the requested key system configurations are available. This may happen under the following conditions:
• The key system is not supported. The key system does not support the features requested (e.g. persistent state).
• A user prompt was shown and the user is denied access. The key system is not available from unsecure contexts. (i.e. requires HTTPS)
Error loading media: File could not be playedThis video file cannot be played.
246002 8.22.20+The browser found one of the requested key systems, but it failed to create an instance of the CDM for some unknown reason.

error.data[0] is an error message string from the browser.
Error loading media: File could not be playedThis video file cannot be played.
246003 8.22.2+The browser found one of the requested key systems and created an instance of the CDM, but it failed to attach the CDM to the video for some unknown reason.

error.data[0] is an error message string from the browser.
Error loading media: File could not be playedThis video file cannot be played.
246004 8.22.2+The CDM rejected the server certificate supplied by the application. The certificate may be malformed or in an unsupported format.Error loading media: File could not be playedThis video file cannot be played.
246005 8.22.2+The CDM refused to create a session for some unknown reason.Error loading media: File could not be playedThis video file cannot be played.
246006 8.22.2+The CDM was unable to generate a license request for the init data it was given. The init data may be malformed or in an unsupported format.Error loading media: File could not be playedThis video file cannot be played.
246007 8.22.2+The license request failed. This could be a timeout, a network failure, or a rejection by the server.Error loading media: File could not be playedThis video file cannot be played.
246008 8.22.2+The license response was rejected by the CDM. The server's response may be invalid or malformed for this CDM.Error loading media: File could not be playedThis video file cannot be played.
246010 8.22.2+The manifest does not specify any DRM info, but the content is encrypted. Either the manifest or the manifest parser are broken.Error loading media: File could not be playedThis video file cannot be played.
246012 8.22.2+No license server was given for the key system signaled by the manifest. A license server URI is required for every key system.Error loading media: File could not be playedThis video file cannot be played.
246013 8.22.2+A required offline session was removed. The content is not playable.Error loading media: File could not be playedThis video file cannot be played.
246014 8.22.2+The license has expired. This is triggered when all keys in the key status map have a status of 'expired.'Error loading media: File could not be playedThis video file cannot be played.
246015 8.22.2+A server certificate wasn't given when it is required. FairPlay requires setting an explicit server certificate in the configuration.Error loading media: File could not be playedThis video file cannot be played.
246016 8.22.2+An error was thrown while executing the init data transformation.Error loading media: File could not be playedThis video file cannot be played.
246017 8.22.2+The server certificate request failed.Error loading media: File could not be playedThis video file cannot be played.
249000A miscellaneous DASH-related player error occurred.Error loading media: File could not be playedThis video file cannot be played.
340000A recoverable DASH-related error has been thrown.Error loading media: File could not be playedThis video file cannot be played.


playAttemptFailed Warnings

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
303200The play attempt failed for unknown reasons.--
303210The play attempt was interrupted for unknown reasons.--
303212The play attempt was interrupted by a new load request.--
303213The play attempt was interrupted by a call to pause().--
303220The play attempt failed because the user didn't interact with the document first, or disabled auto-play completely.--
303230The play attempt failed because no supported source was found.--


Warnings

When a warning occurs, video player functionality is not interrupted, but may be degraded.

Loading Javascript Components

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
301121The polyfills.webvtt.js file failed to load. VTT captions cannot be displayed.Captions renderer failed to load-
301129The related.js file failed to load.--
301130The jwplayer.controls.js failed to load. Controls will not be displayed.Controls failed to load-
301131The vttparser.js file failed to load. VTT captions cannot be displayed.Captions failed to load-
301132The jwplayer.vr.js file failed to load. 360 VR video may still play, but cannot be rendered in 360 mode.--
301133The jwplayer.controls.tizen.js file failed to load. Tizen controls and styling will not be displayed.--
301161The provider.cast.js file failed to load. Chromecast cannot be enabled.Casting failed to load-
301162The provider.airplay.js file failed to load. Airplay cannot be enabled.Casting failed to load-
305000An unknown plugin file failed to load.--
305001The jwpsrv.js file failed to load.--
305002The googima.js file failed to load.--
305003The vast.js file failed to load.--
305004The freewheel.js file failed to load.--
305005The dai.js file failed to load.--
305006The gapro.js file failed to load.--
305007The bidding.js file failed to load.--
305100An unknown plugin file loaded, but was not registered.--
305101The jwpsrv.js file loaded, but was not registered.--
305102The googima.js file loaded, but was not registered.--
305103The vast.js file loaded, but was not registered.--
305104The freewheel.js file loaded, but was not registered.--
305105The dai.js file loaded, but was not registered.--
305106The gapro.js file loaded, but was not registered.--
305107The bidding.js file loaded, but was not registered.--

Related

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
302001Request exceeded timeout argument or default of 60 seconds.--
302002The browser failed to make the request because XMLHttpRequest is not supported.--
302003An exception was thrown calling xhr.open. This is usually due to a malformed URL.--
302004An exception was thrown calling xhr.send.--
302400-302599An HTTP status error occurred.--
302601Playlist was a malformed XML file.--
302602Playlist XML was empty.--
302611Playlist was a malformed JSON file.--

Captions

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
306001Request exceeded timeout argument or default of 60 seconds.Captions failed to load-
306002The browser failed to make the request because XMLHttpRequest is not supported.Captions failed to load-
306003An exception was thrown calling xhr.open. This is usually due to a malformed URL.Captions failed to load-
306004An exception was thrown calling xhr.send.Captions failed to load-
306400-306599An HTTP status error occurred.Captions failed to load-
306005DFXP captions could not be parsed due to an invalid DFXP file.Captions failed to load-
306006XML could not be parsed from the DFXP file.Captions failed to load-
306007The DFXP file did not contain XML.Captions failed to load-
306008VTT captions could not be parsed due to an invalid VTT file.Captions failed to load-
306009An unknown captions parsing error occurred.Captions failed to load-

VR

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
307000Unknown VR plugin error.--
307001The browser does not support WebGL, which is required to render 360 video. Video will be rendered without 3D transformation.360° video playback is not supported in this browser.-
307012VR cannot be rendered from a cross-origin resource.

If using a resource hosted by JW Player make sure to use an adaptive m3u8 or mpd files. An mp4 file redirect should not be used as a VR source. This type of redirect will cause this error.
--

Localization

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
308000An unknown error occurred while trying to load one of the translation JSON files.--
308001Request exceeded timeout argument or default of 60 seconds.--
308400-308599An attempt to load a translation JSON file resulted in an HHTP status error--
308611A translation JSON file could not be parsed.--
308640An attempt to load a translation JSON file resulted in an empty response.--

Media Playback HLS.JS warnings

A warning occurred while reproducing content with our HLS.JS Provider.

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
330000An unknown error occurred handling HLS media.--
332403A manifest request returned with a 403 HTTP status code.--
333000An unknown media loading error occurred.--
333001An HLS media request timed out.--
333006A media request returned with an HTTP status indicating failure. The code was outside of the 400 and 500 ranges.--
333400-333599A media request returned with an HTTP status indicating failure (eg. 333404 is HTTP status code 404).--
333600A media fragment could not be parsed.--
334001HLS playback has stalled because not enough media is buffered.--
334002An error occurred appending HLS media to the buffer.--
339000An internal error occurred handling an event callback during HLS playback.--

Casting

CodeReasonDeprecated Error Message < 8.4.0Displayed Message
350000A cast server error has occurred.--


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