FAQ: Why can't I reproduce a JW Player bug in the HLS.js or Shaka player?

There may be a conflict with the project or a bug patch has not yet been incorporated into the player code.

Context

There two common reasons why may not be able to reproduce a JW Player bug in the HLS.js or Shaka player:

  1. There is a conflict between the open-source project and the JW Player player code.
  2. The open-source project has patched a bug that has not yet been incorporated into the JW Player player code.

Solution

In either situation, file a support ticket. Our Support team will be able to debug and often resolve the issue.



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